Refund & Returns Policy
Effective Date: 18 July 2026
Company: AE-MIR PRIVATE LIMITED
Website: https://aemircouture.com/
At AE-MIR PRIVATE LIMITED, customer satisfaction is important to us. We endeavour to ensure that every order reaches you in excellent condition. However, if you receive an eligible product that requires a return or exchange, this Policy explains the process and conditions applicable to such requests.
By placing an order through our Website, you acknowledge and agree to the terms of this Refund & Returns Policy.
1. Return Eligibility
A return request may be submitted within seven (7) days from the date of delivery, provided that all of the following conditions are satisfied:
- The product delivered is damaged, defective, or different from what was ordered.
- The product remains unused, unworn, unwashed, and in its original condition.
- All original tags, labels, packaging materials, accessories, and the purchase invoice are available.
Return requests that do not satisfy these conditions may not be accepted.
The following products are not eligible for return:
- Items marked as “Final Sale”, “Non-Returnable”, or similar.
- Products damaged because of misuse, improper care, negligence, alteration, or normal wear and tear.
- Personal care, hygiene, or intimate-use products.
- Products returned without their original packaging, tags, accessories, or proof of purchase.
2. Initiating a Return Request
To request a return, customers should contact our Customer Support team within seven (7) days of receiving the order.
Please send your request to:
Email: support@aemircouture.com
Your request should include:
- Order ID.
- Brief description of the issue.
- Clear photographs showing the damage, defect, or incorrect product, wherever applicable.
Once your request has been reviewed, our team will share the next steps, including return instructions, if the request qualifies under this Policy.
Except where the return arises due to our error, including shipment of a damaged, defective, or incorrect product, the cost of returning the item shall be borne by the customer.
3. Inspection of Returned Products
All returned merchandise is subject to inspection after it reaches our designated facility.
We reserve the right to decline a return or refund request if:
- The product does not meet the eligibility criteria.
- Signs of use, washing, alteration, or damage caused after delivery are observed.
- Original packaging or essential accessories are missing.
- The return does not comply with this Policy.
Our assessment following inspection shall determine whether the request is approved.
4. Refund Procedure
After inspection of the returned product, customers will be informed whether the refund request has been approved or declined.
Where a refund is approved:
- The amount will be credited to the original mode of payment used while placing the order.
- Refunds are generally processed within 3–5 business days from the date of approval.
Any original shipping charges paid during the purchase are non-refundable unless the return is necessitated by our mistake or because an incorrect, damaged, or defective product was supplied.
If the refunded amount is not reflected within the expected period, customers are advised to first contact their respective bank, card issuer, UPI provider, or payment service provider before contacting us.
5. Exchange Policy
We currently provide exchanges only in circumstances where the product delivered is:
- Defective.
- Damaged during transit.
- Incorrect when compared with the confirmed order.
To request an exchange, customers should email support@aemircouture.com with their Order ID and clear supporting photographs.
Exchange requests remain subject to product availability and verification by our support team.
6. Customer Responsibilities
Customers are requested to:
- Inspect products promptly upon delivery.
- Preserve the original packaging until the return process is completed.
- Submit return requests within the prescribed timelines.
- Cooperate with our verification process by providing accurate information and supporting photographs where requested.
Failure to comply with these requirements may affect eligibility for returns or exchanges.
7. Circumstances Beyond Our Control
Processing of returns, exchanges, or refunds may occasionally be delayed due to circumstances beyond our reasonable control, including natural disasters, transportation disruptions, government restrictions, pandemics, labour disputes, courier delays, or other force majeure events.
In such situations, AE-MIR PRIVATE LIMITED shall not be held liable for delays caused by these external events.
8. Amendments to this Policy
AE-MIR PRIVATE LIMITED reserves the right to revise, modify, or replace this Refund & Returns Policy at any time.
Any revised version shall become effective immediately upon publication on the Website together with the updated Effective Date.
9. Grievance Redressal
If you have any complaint relating to returns, refunds, exchanges, or this Policy, you may contact our designated Grievance Officer.
Grievance Officer: Raushan Kumar
Email: support@aemircouture.com
We will make reasonable efforts to acknowledge and resolve genuine grievances within a reasonable period in accordance with applicable law.
10. Contact Us
For any queries regarding returns, refunds, or exchanges, please contact:
AE-MIR PRIVATE LIMITED
Registered Address:
First Floor, MB 156, MASTER BLOCK, Shakarpur, New Delhi, East Delhi, Delhi – 110092, India
Website: https://aemircouture.com/
Phone: +91 9625812876
Email: support@aemircouture.com