Shipping & Delivery Policy
Effective Date: 18 July 2026
AE-MIR PRIVATE LIMITED is committed to ensuring that every order placed through https://aemircouture.com/ is processed, packed, and delivered with care. This Shipping & Delivery Policy explains our order processing timelines, delivery estimates, shipping practices, and customer responsibilities.
By placing an order on our Website, you agree to the terms set out in this Policy.
1. Serviceable Locations
We currently offer delivery services across India.
- Any applicable shipping charges will be displayed during the checkout process before payment is completed.
- From time to time, we may provide free shipping on selected products, promotional campaigns, or qualifying order values.
- At present, we do not provide international shipping services.
Orders can only be delivered to locations that are serviceable by our logistics partners.
2. Processing of Orders
After successful payment confirmation, orders are generally prepared for dispatch within 1–2 business days.
Please note:
- Business days exclude Sundays and notified public holidays.
- Orders placed after 5:00 PM IST may be processed on the following working day.
- Dispatch timelines may be extended during festive periods, promotional events, seasonal sales, or other high-volume periods.
While we endeavour to dispatch orders promptly, processing times may occasionally vary due to operational requirements.
3. Estimated Delivery Schedule
The estimated delivery period depends upon the destination of the shipment:
- Metro Cities: 3–5 Business Days
- Non-Metro Locations: 5–8 Business Days
- Remote & Difficult-to-Service Areas: 7–10 Business Days (subject to courier availability)
The above timelines are indicative only and should not be interpreted as guaranteed delivery commitments.
Delivery may be delayed due to factors beyond our reasonable control, including but not limited to:
- Adverse weather conditions.
- Natural calamities.
- Government restrictions or regulatory actions.
- Transportation or logistics disruptions.
- Public holidays.
- Courier network delays.
- Other unforeseen circumstances.
4. Shipment Confirmation & Tracking
Once your order has been dispatched, we will share shipment details through your registered email address and/or mobile number.
Where tracking facilities are available, customers may also monitor the shipment status through their account on our Website or via the tracking link provided by the courier partner.
5. Delivery Attempts
Our logistics partners may make multiple attempts to deliver your package before returning it to us.
If delivery cannot be completed because:
- the recipient is unavailable,
- the delivery address is incorrect or incomplete,
- the customer refuses to accept the shipment, or
- the courier is unable to contact the recipient,
additional shipping charges may be applicable for re-dispatch of the order.
Customers are responsible for providing accurate delivery details at the time of placing the order.
6. Inspection of Delivered Packages
Customers are encouraged to inspect the outer packaging immediately upon receiving the shipment.
If the parcel appears opened, damaged, tampered with, or otherwise compromised, customers should document its condition by taking clear photographs before opening the package whenever reasonably possible.
Prompt reporting enables us to investigate the matter more efficiently.
7. Damaged, Tampered or Missing Products
If your shipment is received in a damaged condition, appears tampered with, or contains missing items, you should:
- Capture clear photographs of the parcel and products.
- Contact us within 48 hours of delivery.
- Share your Order ID together with the supporting photographs by emailing support@aemircouture.com.
After reviewing the information provided, our team will investigate the matter and offer an appropriate resolution in accordance with our applicable Refund, Return & Exchange Policy.
8. Shipping Limitations
Certain products may not be deliverable to specific locations due to courier service limitations, operational constraints, regulatory requirements, or serviceability restrictions.
Where delivery is not feasible, AE-MIR PRIVATE LIMITED reserves the right to cancel the order and issue a refund, wherever applicable.
9. Customer Responsibilities
To facilitate successful delivery, customers are expected to:
- Provide complete and accurate delivery information.
- Ensure someone is available to receive the shipment.
- Monitor shipment updates shared by the courier.
- Report delivery-related concerns within the prescribed timelines.
AE-MIR PRIVATE LIMITED shall not be responsible for delays or unsuccessful deliveries resulting from inaccurate information provided by the customer.
10. Events Beyond Our Control
Occasionally, deliveries may be delayed due to events that cannot reasonably be anticipated or controlled, including natural disasters, pandemics, labour disputes, internet outages, transportation failures, governmental actions, or other force majeure events.
In such situations, delivery schedules may be affected without creating liability on the part of AE-MIR PRIVATE LIMITED.
11. Amendments to this Policy
We may revise this Shipping & Delivery Policy from time to time to reflect operational improvements, legal requirements, or changes in our business practices.
The revised version will become effective immediately upon publication on our Website together with the updated Effective Date.
12. Grievance Redressal
For any shipping or delivery-related concerns, customers may contact our designated Grievance Officer.
Grievance Officer: Raushan Kumar
Email: support@aemircouture.com
We will endeavour to review and resolve all genuine grievances within a reasonable period in accordance with applicable laws.
13. Contact Information
AE-MIR PRIVATE LIMITED
Registered Address:
First Floor, MB 156, MASTER BLOCK, Shakarpur, New Delhi, East Delhi, Delhi – 110092, India
Website: https://aemircouture.com
Phone: +91 9625812876
Email: support@aemircouture.com