At AE-MIR PRIVATE LIMITED, we aim to provide a smooth and transparent shopping experience for our customers. We understand that there may be situations where you may need to cancel an order. The following policy outlines how order cancellations are handled on https://aemircouture.com
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1. Cancellation Before Order Processing
Customers may request an order cancellation within 12 hours of placing the order, provided the order has not already been processed or dispatched for shipment.
To request a cancellation, please contact our support team with the following details:
Order ID
Reason for cancellation
Requests can be submitted through:
Email: support@aemircouture.com
Phone / WhatsApp: +91-9999999999
Once the request is received, our team will verify the order status and confirm whether the cancellation can be completed.
2. Orders That Have Already Been Dispatched
If an order has already been shipped from our warehouse, it may no longer be eligible for cancellation.
In such cases, customers may refer to our Returns & Refund Policy and request a return after receiving the product, subject to the eligibility criteria mentioned in that policy.
3. Refund for Cancelled Prepaid Orders
For orders that were prepaid and successfully cancelled before dispatch:
A full refund will be initiated to the original payment method used during the purchase.
Refund processing typically takes 5–10 business days, depending on the policies of the payment provider or banking institution.
4. Cancellation Initiated by AE-MIR PRIVATE LIMITED
In certain circumstances, AE-MIR PRIVATE LIMITED reserves the right to cancel an order. This may occur due to reasons including but not limited to:
Product being out of stock or unavailable
Payment authorization or processing issues
Delivery not serviceable in the specified location
Pricing inaccuracies, technical errors, or system issues
If an order is cancelled by us for any of the above reasons, the customer will be notified promptly and a full refund will be processed where applicable.
5. Contact Information
For assistance regarding order cancellations or any related queries, please contact us:
AE-MIR PRIVATE LIMITED
619, DLF, 6th Floor, Shivaji Marg
Moti Nagar, Karam Pura, West Delhi
New Delhi, Delhi – 110015, India
Email: support@aemircouture.com
Phone / WhatsApp: +91-9999999999