Cancellation Policy
Effective Date: 18 July 2026
At AE-MIR PRIVATE LIMITED, we understand that customers may occasionally need to cancel an order. This Cancellation Policy explains when an order may be cancelled, the circumstances under which cancellations are accepted, and how any eligible refund will be processed.
By placing an order through https://aemircouture.com/, you agree to the terms set out in this Policy.
1. Cancellation Prior to Dispatch
Customers may request cancellation of an order at any time before it has been dispatched for shipment.
To submit a cancellation request, please contact our Customer Support team using the details below:
Email: support@aemircouture.com
Phone: +91 9625812876
When contacting us, kindly provide:
- Your Order ID.
- The registered email address or mobile number used while placing the order.
Providing accurate order details enables us to verify and process your request more efficiently.
If the order has not yet entered the shipping process, the cancellation request will ordinarily be approved.
2. Cancellation After Dispatch
Once an order has been dispatched by our warehouse and handed over to the logistics partner, it can no longer be cancelled.
If you wish to return a delivered product, the request will be handled in accordance with our applicable Refund, Return & Exchange Policy, subject to the eligibility conditions specified therein.
3. Refund for Cancelled Prepaid Orders
Where a prepaid order is successfully cancelled before dispatch:
- The entire amount paid for the order will be refunded through the original payment method used at the time of purchase.
- Refunds are generally initiated within 3–5 business days after confirmation of the cancellation.
The time taken for the amount to reflect in your account may vary depending upon your bank, payment gateway, card issuer, UPI provider, or other financial institution.
4. Cancellation Initiated by AE-MIR PRIVATE LIMITED
In certain situations, we may be unable to fulfil an order and reserve the right to cancel it at our discretion.
Examples include, but are not limited to:
- Product becoming unavailable.
- Inventory shortages.
- Discontinued merchandise.
- Payment authorization or verification failure.
- Duplicate or suspicious transactions.
- Suspected fraudulent activity.
- Delivery to locations that are not serviceable.
- Pricing inaccuracies or technical system errors.
- Circumstances beyond our reasonable control.
Where an order is cancelled by us after payment has been received, the customer will be informed promptly and any eligible refund will be processed to the original payment method within 3–5 business days.
5. Failed or Duplicate Payments
Occasionally, technical interruptions may result in duplicate payments or successful payment without order creation.
In such cases, customers should contact our support team with the relevant payment details.
Eligible refunds or reversals will be processed after appropriate verification in accordance with the policies of the respective payment gateway or banking institution.
6. Modification of Orders
If you need to update your delivery address, contact information, or other order details, please contact us immediately after placing the order.
Requests for modification can only be considered if the order has not already been processed or dispatched.
We cannot guarantee that every modification request will be possible once order fulfilment has commenced.
7. Events Beyond Our Control
AE-MIR PRIVATE LIMITED shall not be responsible for delays or inability to process cancellations where such delays arise due to circumstances beyond our reasonable control, including natural disasters, pandemics, transportation disruptions, labour disputes, governmental restrictions, internet outages, or other force majeure events.
8. Changes to this Policy
We reserve the right to amend, revise, or replace this Cancellation Policy whenever necessary to reflect changes in operational practices or legal requirements.
Any revised version shall become effective immediately upon publication on our Website.
9. Grievance Redressal
If you have any concern regarding order cancellations or refunds, you may contact our designated Grievance Officer.
Grievance Officer: Raushan Kumar
Email: support@aemircouture.com
We will endeavour to review and resolve all genuine grievances within a reasonable timeframe in accordance with applicable law.
10. Contact Us
For any queries relating to cancellations or order modifications, please reach out to us using the details below:
AE-MIR PRIVATE LIMITED
Registered Address:
First Floor, MB 156, MASTER BLOCK, Shakarpur, New Delhi, East Delhi, Delhi – 110092, India
Website: https://aemircouture.com
Phone: +91 9625812876
Email: support@aemircouture.com