AE-MIR PRIVATE LIMITED, operating through https://aemircouture.com
, strives to provide customers with quality products and a smooth shopping experience. If for any reason you are not satisfied with your purchase, we offer a return and refund process subject to the terms outlined below.

1. Eligibility for Returns

Customers may request a return within 7 days from the date of delivery under the following circumstances:

The product received is damaged or defective

The incorrect item was delivered

The product is unused, unworn, and in its original condition

The item is returned with original packaging, tags, accessories, and invoice

To qualify for a return, the product must not show signs of use, washing, or alteration.

Items Not Eligible for Return

Certain items may not be eligible for return due to hygiene or product-specific reasons, including:

Innerwear items such as bras

Socks or hygiene-related apparel

Products marked as non-returnable, clearance, or final sale

Items damaged due to misuse, improper handling, or normal wear and tear

2. Return Request Process

If you wish to request a return, please follow these steps:

Send an email to support@aemircouture.com
within 7 days of receiving your order.

Include the following details in your request:

Order ID

Reason for return

Clear images of the product (if damaged, defective, or incorrect)

Our customer support team will review the request and provide instructions for returning the product if the request is approved.

In most cases, return shipping charges may be borne by the customer, unless the return is due to an incorrect or damaged product delivered by us.

3. Refund Process

Once the returned item is received at our facility, it will be inspected by our quality team.

If the return is approved, the refund will be initiated to the original payment method used during the purchase.

Refunds are typically processed within 5–10 business days after approval.

Any applicable shipping charges are generally non-refundable, unless the return occurred due to an error on our part.

If the refund has not been credited after the specified time, customers are advised to first check with their bank or payment provider and then contact us for further assistance.

4. Exchanges

We offer replacements or exchanges only in cases where the product received is damaged, defective, or incorrect.

If you wish to request an exchange for the same product, please contact our support team with the necessary details, including your Order ID and supporting images of the product.

5. Contact Us

For any questions regarding our Returns & Refund Policy or to initiate a return request, please contact us at:

AE-MIR PRIVATE LIMITED
619, DLF, 6th Floor, Shivaji Marg
Moti Nagar, Karam Pura, West Delhi
New Delhi, Delhi – 110015, India

Email: support@aemircouture.com

Phone: +91-9999999999